Terms and conditions

Our rental terms, from the deposit to the return of the vehicle.

  1. Deposit and driver’s license. When you request a vehicle we require a credit card for the deposit and a valid driver’s license, which the customer must present at our counter to sign the contract. We do not accept debit cards to hold the deposit; the rental itself can be paid with a debit card or in cash.
  2. Authorized drivers. Only the client and the additional drivers named in the rental contract are authorized to drive the vehicle. The client and additional drivers must be at least 23 years old to drive, as stipulated by Aruban law. If there is an accident and the driver is not the client or an additional driver, the insurance is void and the client is fully responsible for all direct and indirect damages and losses caused to the vehicle.
  3. Third-party insurance. With third-party insurance the deductible is US$100.00.
  4. In case of an accident. Call 165. If your credit card company covers collision, call it immediately and get a case or claim number: if you are at fault, all damages will be charged to your credit card as soon as the report is received. Report the accident to our commercial office at +297 555-0148 or on our cell number, +297 555-0146. Be sure to get the other party’s information: the name of the driver, the license plate number, where the car is insured and the name of the agent who took the accident report, whether a police officer or a Forensys agent.
  5. Speed limits. The driver must respect the speed limits in Aruba: 30 km/h in urban areas, 60 km/h outside the city and 80 km/h on fast roads. If the driver exceeds the speed limit, the insurance is canceled immediately. Speeding is not allowed: drive at the permitted speed, and when the road is wet, slow down and drive wisely.
  6. Fuel. When you receive the vehicle, check the fuel gauge: when you return the vehicle and close the contract, it must have the same amount of gasoline it had at delivery. If you return it with less gasoline than you received, you will be charged double the cost of the missing gasoline. We do not give refunds if the vehicle is returned with more gasoline.
  7. Breakdowns. If the vehicle has any mechanical damage, a flat tire or a problem with the key opening and closing the vehicle, call our commercial office at +297 555-0148 during office hours, or call our roadside assistance service at +297 555-0177. The roadside assistance service is completely free.
  8. Returning the vehicle. Return the vehicle at the time scheduled in your contract. If you need to change the date or time, or arrange the place of return, let us know in advance at +297 555-0148 during office hours or on our cell phone, +297 555-0146.
  9. Flight changes. If your flight schedule changes or your flight is delayed, contact the offices of Optima Car Rental and we will gladly make an exception and wait to receive you.
  10. Cleaning. If the vehicle is returned extremely dirty inside, with stains on the lining of the seats or doors, or floor mats with excess beach sand, the customer will automatically be charged US$150.00 for the cleaning of the vehicle.
  11. No smoking or eating. Smoking or eating is not allowed in the vehicles.
  12. Violation of the contract or no CDW. If the terms and conditions of the rental contract are violated, or the customer does not take the optional collision damage waiver (CDW), the customer is responsible for all losses, damages, towing of the vehicle and any other expense that arises, regardless of who is at fault.
  13. Damage charges. If the client takes the additional CDW insurance and damages the vehicle up to the deductible of that insurance, the client authorizes Optima Car Rental to charge to their credit card the cost of the damage or the equivalent of the insurance deductible, either at the time or after leaving the island. If the client does not have additional CDW insurance and collides the vehicle, returns it with any involuntary damage or causes any mechanical damage through negligent driving, the client authorizes Optima Car Rental to charge their credit card the cost of the damage, either at the time or after leaving the island. On holidays and weekends it is not possible to get a quote for the damage; in this case the client signs an authorization to charge an estimated amount to the credit card. As soon as we have all the necessary documentation, we will send it by email and charge the actual amount to the credit card.